In a labour ruling believed to be the first of its kind in Ontario, a provincial arbitrator has censured the TTC for its behaviour on Twitter, determiningthat the transit agency didn’t do enough to protect its employees from harassment on social media.
The case centres on the commission’s @TTChelps Twitter profile, which the agency launched in 2012to field questions and complaints from the public. The union that represents TTC workers filed a grievance about the account in 2013.
According to a decision released earlier this month, Amalgamated Transit Union Local 113 argued that by operating @TTChelps the agency was “providing a forum for haters and abusers to heap abuse” on employees, and failed to “effectively deal with that abuse.”.
Click here to read the entire Arbitration Award.